Return & Refund Policy

At HY Shopping, we strive to provide high-quality Korean groceries and products. If you are not satisfied with your purchase, please review our return and refund guidelines below.

Returns – Non-Perishable Items

• You may return unopened and unused non-perishable items within 7 days of receiving your order.
• Returned products must be in their original packaging and in resalable condition.
• To initiate a return, please contact us first with your order number and reason for return.
• Return shipping costs are the responsibility of the customer, unless the item is faulty or sent in error.

No Returns – Perishable Goods

• Due to health and safety regulations, we do not accept returns on perishable items, including:
  • Fresh food
  • Frozen items
  • Refrigerated products
• Please check your order carefully upon delivery.

Refunds

• Once we receive and inspect the returned item(s), we will notify you about the status of your refund.
• If approved, your refund will be processed to your original method of payment within 5–7 business days.
• Shipping fees are non-refundable, unless the return is due to our error.

Damaged or Incorrect Items

• If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
• Include clear photos of the product and packaging.
• We will replace the item or issue a full refund, including shipping fees, if the issue is confirmed.

📞 Contact Us

If you have any questions about returns or refunds, please reach out to our customer support:

If you have any questions about our Terms & Conditions, please contact us at:
📞 Phone : 03-348 8340
📧 Email: info@hyshopping.co.nz

📍 Or visit our Christchurch store in person.